Privacy Policy Privacy Policy
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Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from

Rajyalakshmi Heritage Banaras Saree is lawfully registered under the name of Srinivas Rao Retailing.

Personal Information

When you visit the , certain information is automatically collected, known as the Device Information. This includes information about your device, your web browser, IP address, time zone, and some of the cookies that are installed on your device. Moreover, as you browse through the site,  we also collect information about the individual web pages or products that you view, which websites or search terms referred you to the site, and information about how you interact with the site.

Device Information is collected using the following technologies:

- Cookies- these are data files that are placed on your device or computer and often include an anonymous unique identifier. However, you can disable your cookies anytime you wish to. 

- Log files- they track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- Web beacons, tags, and pixels:  they are electronic files that record information about how you browse the Site.

Information collected on purchase

When you make a purchase or attempt to make a purchase through the site, we collect Order Information. This comprises your name, billing address, shipping address, email address, phone number, and payment information.  payment information. Payment information includes your Credit/Debit Card numbers and, or any other information from the accepted methods of payment. 

This Privacy Policy addresses our collection, storage and usage of both, Device Information and Order Information.


Use of Personal Information

The Device Information collected is solely used to screen for potential risk and fraud (assessment of IP address and Service Provider network), and to improve and optimise our site by generating analytics of customers browsing patterns and site interaction. It also helps us in assessing the impact of our marketing and advertising campaigns. 

The Order Information collected at the time of order placement on site is used to  process payment information, arrange for shipping, and send out invoices and/or order confirmations. Additionally, we use this Order Information to:

- Communicate and get in touch with you for the current order, new arrivals, and or any offers. 

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Sharing of Personal Information

Your Personal Information is shared by us with the third parties only to enable us in meeting the above stated objectives. Like, we use Shopify to power our online store. To understand customer behaviour and browsing patterns on the site, we use Google Analytics. You can read more about these parties’ policies here:

However, you are free to opt out of Google Analytics, click here:

We also use your personal information in compliance to applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for the information we receive, or to otherwise protect our rights.


Personal Information for Behavioural Advertising

As stated above, we use your Personal Information to meet our advertising goals.  We send out targeted advertisements and marketing communication to you as many of you may be interested. However, you can easily opt out of targeted advertising by clicking below.

- Facebook:

- Google:

- Bing:


You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Secrecy/Do Not Track

We respect your privacy and adopt practices that are fair and transparent. Please note, that we do not alter our site’s data collection incase of Do Not Track Indication from your browser.


Your Rights (Foreign Nationale)

If you are a European resident, you can rightfully access your Personal Information that we hold and have it corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (placement of order through site), or otherwise to pursue our legitimate business interests listed above. Also, please note that your information will be transferred outside of Europe, including to Canada and the United States.


Data Storage/Retention

When you place an order through, we store your Order Information in our records until you request for a removal of the same. 



There may be an update or revision of this Privacy Policy in future to incorporate changes in our practices, operations, or any other legal or regulatory reasons. However, we request you to keep checking the section to stay abreast with the same. 


Age-Limit is intended for the use of individuals aged 18 and above only. 



Our site, is designed and intended to offer you a smooth, seamless and hassle-free browsing and shopping experience. We aim to maintain transparency with you in terms of all kinds of dealings and data. However, incase of any complaint or query about our Privacy Policy, please feel free to contact us.

Contact us by e‑mail at

or by mail using the details provided below:

Rajyalakshmi Sarees

[Re: Privacy Compliance Officer]

RAJYALAKSHMI HERITAGE BANARAS SAREES, 1-8-319/2, 1st Floor, Patigadda Road, , 500016 Hyderabad TS, India


At Rajyalakshmi Heritage Banarasi Sarees, all our products are authentic and certified handloom. So, we do not accept Return/Exchange of the product.





Once the order is confirmed, it will be shipped within 24 hours. The delivery of the same will be received within 5-7 business days from the date of order placement. Both domestic and international shipping is chargeable and the amount will be indicated at checkout.